Ratings & Reviews

Overall Rating

4(159 reviews)98.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

A safe, comfortable community with outstanding, responsible managementsubmitted by Anita B. - |Recommended: YesMy husband and I wanted to downsize and looked at around 10 apartment communities last Spring, 2018. We decided on The Kenzie 2B-2BA and moved in last June. Maxine was our sales consultant and still calls even now just to check on us to make sure we have everything we need. Our manager, Leslie Wilson, joined the team and came to meet us at our apartment, along with a list of things we needed to have maintenance address. Leslie is responsive to any comment, suggestion or question my husband or I have that can be addressed by her or Maxine, Shawanna, or our great maintenance team. We have met all of them, including Darren, Jason and Derek. I know Derek lives on property' and he has come over late at night and in pouring rain. Daren and Jason have dropped by the next day to make sure our issue was addressed and working. We were scared leaving our home and not having lived in an apartment for over 32 years, didn't know what to expect. After a few months, we are so happy here at The Kenzie. What you get for the price the safety the fabulous location and the birds, deer, flowers and trees just add to the beauty of the property - all provide tremendous value. It is lovely, and I would recommend it and the management maintenance folks who really care about us, to anyone considering a move. I do not take time to write many reviews, but once in a while, it is well deserved and this is one of those times. Thank you, Leslie, and all of your staff Anita and Pat
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
The pros about the Kenzie a...Review From Modern Messagesubmitted by Ronald D. - |Recommended: YesThe pros about the Kenzie are location and affordability. It's one of the more cost effective options in the area, and it's in a great location being close to Valleydale, Colonade, there are two Publix supermarkets a mile away, and it's also close to The Summit. The cons are the consistent water shut offs and the pest problem. The water is shut off at minimum every other week for repairs. Also being tucked away in a forestry area causes a bug problem from time to time in the apartments.
response from property -Thank you for your review. We will use this feedback to help better meet your housing needs.
Very quite and could use a ...Review From Modern Messagesubmitted by Pamela E. - |Recommended: YesVery quite and could use a little work on the walk way and stairs. Very bright and lit up at night make you feel safe when get off at work at 11
response from property -Thank you for taking the time to share this feedback with us.
So far it has been a really...Review From Modern Messagesubmitted by Olivia R. - |Recommended: YesSo far it has been a really positive experience. We put in a work order to have the things in our apartment fixed and they seem to be on top of things.
response from property -Thank you for your review. We are happy to be of service.
Good place to livesubmitted by Alyssa M. - |Recommended: YesOverall, I really like The Kenzie. Maxine, Shawonna, and Leslie are great. The new maintenance staff is fantastic as well. I've had no major issues.
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Very excited about moving i...Review From Modern Messagesubmitted by Ilea M. - |Recommended: YesVery excited about moving into my new apartment. Staff went over and beyond to help me and my husband. The application and completion process was very quick and straight to the point. I plan to stay here for some years.
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
The Kenzie is a nice commun...Review From Modern Messagesubmitted by Kenzie M. - |Recommended: YesThe Kenzie is a nice community in a safe neighborhood. I would recommend for singles and families. It is also very dog friendly and has a dog park.
response from property -Thank you for taking the time to share this feedback with us.
Great staff and great locat...Review From Modern Messagesubmitted by Nigh*@*.Com - |Recommended: YesGreat staff and great location. The price was really good and the unit is in very good condition. You can tell they care about their residents here
response from property -Thank you for the feedback. We strive to provide excellent service here at The Kenzie Apartment Homes.
Great location, love the am...Review From Modern Messagesubmitted by Carrie V. - |Recommended: YesGreat location, love the amenities such as pool, fitness center, and etc. Maintenance is slower than I would like. Friendly office staff. Would be five stars if work orders got completed sooner.
response from property -Thank you for your review. Please let us know if you have any items we may address and we will be happy to assist you.
The best part of the Kenzie...Review From Modern Messagesubmitted by Tyler C. - |Recommended: YesThe best part of the Kenzie is the location. It’s so close to stores, gyms, and entertainment. The actual units though could use some updating. The windows and sliding doors are original and doesn’t seem to help the power bill too much. The price is re
response from property -Thank you for your review. We will look into your window concerns as we continue to develop improvement projects.
I have not been here all th...Review From Modern Messagesubmitted by Kristin B. - |Recommended: YesI have not been here all that long, but so far I have enjoyed everything. The staff is great, it stays pretty quite, if I have a maintenance issue they’re on top of it.
response from property -Thank you for the feedback. We strive to provide excellent service here at The Kenzie Apartment Homes.
The first time I came to vi...Review From Modern Messagesubmitted by Derriana J. - |Recommended: YesThe first time I came to visit I absolutely loved the area and layout, but the reviews kept me away. Then I continued looking for months and came back to Kenzie. I saw the reviews had gotten better, so I gave it another try. So glad I did. Love my very spacious apt.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Very smooth experience Al...Review From Modern Messagesubmitted by William W. - |Recommended: YesVery smooth experience All of the ladies in the office were very knowledgeable and very friendly during the entire process. The Maintenance Staff has been very responsive to my needs.
response from property -Thank you for the feedback. We strive to provide excellent service here at The Kenzie Apartment Homes.
Enjoy my community. Its qui...Review From Modern Messagesubmitted by Jamin M. - |Recommended: YesEnjoy my community. Its quiet and everyone respects each other. The rent is set at an affordable level. I would like to see some improvement in the maintenance areas.
response from property -Thank you for your review. Please let us know if any items are in need of repair and we will be happy to assist you.
This is a good community to...Review From Modern Messagesubmitted by Jacki V. - |Recommended: YesThis is a good community to live in, and is very safe. I have been here a year, and have never had any theft or seen any violence. Very convenient location to just about anything you need or want.
response from property -Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.