It was great the way it was, but the upgrades are making it fantastic When they get finished with my building its going to be beautiful The whole property is a great place to live submitted by Richard C. - |Recommended: YesBest place on this side of town. The rent is reasonable and they are really nice apts.
response from property -Thank you for your review. We hope that our improvement projects continue to add value to your living experience with us.
Great location and staffsubmitted by Jonathan B. - |Recommended: Yesbeautiful country setting in the big city life
response from property -Thank you for sharing these kind words with our team. We hope that you continue to enjoy your living experience with us.
I like the propertysubmitted by Alvatar J. - |Recommended: YesThe area is nice and quiet, and perfectly located from Hwy 280 and I 459. The walls are a little thin though. But it's been a good place to live
response from property -Thank you for your feedback. Please let us know if there is anything we can do to add value to your experience with us.
So Many Regrets...submitted by Lennon H. - |Recommended: NoParking - not enough spaces, often times I'm parking far away from my apartment and walking.
Noise - I can hear my neighbor below me snoring at night.
Grounds - Run down, dated, over-grown and over-flowing if you're talking about the dumpsters .
Construction - Poorly insulated, no lock on the sliding balcony door.
Maintenance - When our hot water heater went out, it took nearly a week to get a new one, and we were left with no hot water for days. We were told to walk to an empty apartment across the complex to take baths, wash clothes, dishes, ect.
Staff - The lady, Karen, in the office seems nice and helpful, but I feel as though her supervisors don't care so much about the tenants.
Overall - Well, these apartments are spacious for the price, that's why we chose them to begin with. But you sacrifice so much for that low price, old appliances I am a pastry chef, and I don't even ATTEMPT to use this old oven , poor window insulation, over-flowing dumpsters are the regular, all the things I mentioned above, I could deal with.
A new company recently took over the apartment complex, in July, and everything was normal. Then in August, out of nowhere, we got a 7 day eviction notice for rent due in Aug. We called the office about it, they said they needed proof that we paid, so we showed the receipt and then they said, oh, ok you paid for August, well it must be for July that you owe... even though we never received a late notice in July And, because we paid with a money order, in person, and somehow lost our receipt for July, we are now being swindled because they are unorganized. So now we have to pay an entire extra months worth of rent, or face being evicted.
response from property -Thank you for your feedback. First, we want to apologize for any inconvenience the misapplied payment caused and reassure you the error has been corrected. We take great care to ensure that important matters such as these are properly managed. We also wanted to let you know that we now offer a free E-Check payment option through our website www.liveatthekenzie.com. We have scheduled a work order to replace the lock on your sliding glass door today. If you have issues that need to be addressed inside your unit, please make sure you report those to our staff as soon as possible so they can be addressed. You can also now enter work orders through our website if that is more convenient for you. As you know, we took over ownership of The Kenzie as of July 1st and have great plans for both updates and improvements to the property. We are very excited and think you will be very pleased with the end results. We appreciate you being a valued resident of The Kenzie and please do not hesitate to contact us any time we can be of assistance.
Excellent Staff, Excellent Location, Excellent Pricesubmitted by Priscilla D. - |Recommended: YesI enjoy being a resident of The Kenzie, the staff is awesome, the maintenance department is expedient, and you cannot beat the location and price
response from property -Thank you for taking the time to share this feedback with us. We hope that we continue to meet your expectations and provide you with an exceptional living experience.